Privacy Policy maxwin89 – Our Commitment to Protecting Your Personal Information

Types of Personal Information We Collect

Maxwin89 collects various types of personal information depending on how you interact with our platform. The following are the main categories of information we collect:

2.1 Account Registration Information

• Full name (as per MyKad or passport)
• Mobile phone number (for OTP verification)
• Active email address
• Your chosen username
• Date of birth (for age verification — must be 18 years or above)
• State of residence in Malaysia

2.2 Identity Verification Information (KYC)

• A valid copy of your MyKad or Malaysian passport
• Proof of address (utility bill, bank statement — no older than 3 months)
• Proof of payment method ownership (TnG e-wallet, GrabPay, DuitNow, or bank account)
• A selfie with your MyKad (for enhanced verification cases)

2.3 Financial & Transaction Information

• Deposit and withdrawal records (amount, date, payment method)
• Betting and gaming history at maxwin89
• Partial payment method information (TnG phone number, last 4 digits of bank card — no full numbers stored)

2.4 Technical & Usage Information

• IP address and approximate location (state only)
• Device type, operating system, and browser version
• Login session times and duration
• Pages visited and games played on maxwin89

How maxwin89 Uses Your Information

The personal information we collect is used solely for the purposes set out below. maxwin89 will not use your data for any purpose not listed here without first obtaining your consent:

Information Sharing & Disclosure

Maxwin89 does not sell, rent, or trade your personal information to any third party for their commercial purposes. However, in certain circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Licensed payment gateways (DuitNow, FPX, e-wallet processors) that process your financial transactions on maxwin89 — only the information necessary to complete each transaction.
• Licensed Game Providers: Game software development companies that provide slots, Live Casino, and table game platforms to maxwin89 — player ID only, no full name.
• Relevant Authorities: Malaysian law enforcement agencies, courts, or regulatory authorities where required by court order or applicable law.
• IT Service Providers: Cloud infrastructure providers, cybersecurity services, and technical support vendors, all bound by strict confidentiality agreements with maxwin89.
• Third-Party Marketing Partners: NO. maxwin89 does not share your information with advertisers or third-party marketing networks without your explicit consent.

maxwin89 Data Security Measures

Protecting your personal information is maxwin89's highest technical and operational priority. We implement multiple layers of protection to keep your data safe at all times:

• 256-bit SSL Encryption: All communications between your device and maxwin89's servers are encrypted using the latest SSL/TLS standards — the same used by Malaysia's leading banks.
• Encrypted Database: All personal information is stored in encrypted databases with keys that are rotated periodically to minimise the risk of data breaches.
• Internal Access Controls: maxwin89 staff may only access user data on a need-to-know basis (principle of least privilege). All access is logged and audited.
• 24/7 Monitoring: An active threat detection system monitors for any unusual activity or unauthorised access attempts to maxwin89's database around the clock.
• Regular Backups: Data is securely backed up at regular intervals to geographically separate locations to ensure service continuity in the event of a system failure.
• Independent Security Audits: maxwin89 undergoes regular security audits by independent cybersecurity firms to ensure our data protection standards remain current and meet industry requirements.

Cookies, Analytics & Tracking Technologies

Maxwin89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies (Required): Required for core maxwin89 functions such as maintaining login sessions, account security, and language preferences. These cookies cannot be disabled.
• Analytics Cookies: These help maxwin89 understand how Malaysian players interact with our platform — which pages are most visited, how long sessions last, and more. This data is used in aggregate, anonymous form.
• Preference Cookies: Saves your personal preferences such as language, display theme, and game settings so you don't have to reset them every time you log in to maxwin89.

You can manage or block cookies through your web browser settings. However, blocking essential cookies may affect the functionality of the maxwin89 platform. For more information on how to manage cookies, refer to your web browser's help guide.

Your Rights as a maxwin89 User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by maxwin89. We are committed to respecting and facilitating the exercise of these rights:

Data Retention Period

Maxwin89 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law:

• Active account data: For as long as your maxwin89 account remains active, plus 7 years after account closure (as required under PDPA and financial regulations).
• Transaction records: Minimum 7 years from the transaction date (as required under Malaysian tax and anti-money laundering laws).
• Support communication logs: 3 years from the date of last interaction.
• Analytics data (anonymised): Indefinite — as no personally identifiable information is involved.

Child & Minor Protection

Maxwin89 is a platform strictly for adults aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. Should we discover that information belonging to someone under 18 has been collected, we will promptly delete that information and close the account in question.

Amendments to This Privacy Policy

Maxwin89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. The "Updated" date at the top of this page will always show the date of the most recent amendment.

For material amendments, maxwin89 will notify users via email or in-platform notification at least 7 days before the changes take effect. Continued use of the maxwin89 platform after the effective date constitutes acceptance of the updated policy.

Contact the maxwin89 Data Privacy Officer

For any questions, concerns, or requests related to your privacy and personal data protection on maxwin89, please reach us through any of the following channels: